Frequently Asked Questions

Search for your favorite local merchants on Clevr, sign up and buy their gift cards.

You can checkout as a guest and receive the gift card by email. If you sign up though, you can always access all your gift cards in your account in the future, in case you lose the emails.

We created Clevr to help local merchants. International chains have access to more support, and we hope they get through this crisis as well. But local chains and individual businesses need their community's support, and we're here to help them through these challenging times.

When you log on to Clevr, you can browse through all the local merchants around you in both a list view or map view. You can also search for specific merchants through the search bar.

Not at all, you do not need to download an app in order to use Clevr. You can do everything right here, through the website.

Gift cards do not need to be printed out in order to redeem them. Simply show the digital gift card on your phone and the merchant's staff will scan it at time of payment.

All gift cards are valid for one year from the date of purchase.

Gift cards can only be redeemed in full. If the total bill is less than the face value of the gift card, you will forgo the difference. If the total bill is more than the face value of the gift card, you can pay the difference directly to the merchant through any of their other payment methods.

You can combine as many gift cards as you'd like for a single purchase.

We set up Clevr to help merchants stay in business. In the rare instance where one of our merchants does go out of business, unfortunately no refund is possible. However, we will recommend to such merchants that they do something for their loyal supporters to make it up to them before they shut down.

Gift cards are tied to each merchant. You can redeem them within any outlets belonging to the same merchant.

Gift cards are meant to be used within the merchant's physical store. However, some merchants might have the capability to accept your gift card for home delivery. Please check directly with each merchant to confirm.

Start by clicking 'Add My Business' from the top menu. Your business application will start once you're finished setting up your user account. You will have to upload your trade license, enter your outlet details, and create gift cards in different denominations for your business to complete the registration process.

Listing on Clevr is completely free. We hope this drives awareness for your business. If you receive any gift card sales as well, Clevr charges only 10% of the face value to cover costs related to payment gateway fees, technology development, operations and marketing.

We'll need a copy of your company's trade license, contact information for two points of contact, and bank account details.

Absolutely. You can register all the locations your business has under the same account.

The minimum face value on a gift card for any business is AED 50. There is no maximum.

The proceeds from the sale of gift cards for your business will be wired to you once your balance exceeds the equivalent of AED/SAR 1000, or one week after the sale, whichever is later.

All gift cards are valid up to 1 year from the date of purchase, and will need to be honored across all outlets until then.

Clevr was set up to support businesses like yours at exactly these kinds of moments. You can sell gift cards now, receive the funds now, and customers can visit you in the future (up to 1 year later), when restrictions are reduced or removed.

Revenue from Unredeemed or expired gift cards is for the merchant to keep.

Gift cards are like cash and the full face value must be applied against the total bill. Multiple gift cards can be used for a single purchase as long as each gift card is valid. Gift cards must be accepted as payment for any and all products/services, regardless of whether or not they are discounted or part of special collections.

If you scan a gift card belonging to another merchant, entering your company's 4-digit PIN Code will fail. If the other business in question belongs to the same group as your company, you can accept the gift card if their 4-digit Merchant PIN Code has been shared with you, or the 4-digit Merchant PIN Code is the same across both businesses. Please keep in mind, the payment for the gift card would still go to the bank account on file for the business that particular gift card belongs to.

Please contact your account owner to report these issues, and have the account owner reach out to us using the contact details mentioned at the end of this page.